Bookings and payments

To confirm a booking, Busport Tours may request a deposit or advance payment, the percentage of which is determined by the type of service contracted, its duration and the total value of the proposal.

The outstanding balance must be paid in full at least 48 hours before the service is provided, unless the commercial proposal states otherwise in writing. If payment is not received within the deadline, Busport Tours reserves the right to suspend or reschedule the service until it is settled.

Payments can be made by bank transfer or with Visa or Mastercard, exclusively through a payment link provided by Busport Tours. We do not apply additional charges or fees for card payments.

For national or international transfers, the client bears all expenses, commissions and bank charges: the net amount received must match exactly the value stated in the proposal or invoice. Only the amount actually credited to our account is recognised as payment.

Late payments on bookings with a deposit

If the balance is not paid within the established deadlines and there is no response to our communications, Busport Tours may automatically cancel the booking, releasing availability and applying the cancellation policies in force.

Booking amendments

Amendment requests must be submitted in writing at least 3 business days in advance and are subject to availability and acceptance. To process them, the booking must be paid in full and up to date. Amendments may result in adjustments to the quoted rate.

Cancellations

The client must notify us in writing as far in advance as possible. All requests are subject to the following conditions:

• 30 calendar days or more in advance:if the booking was paid in full, the amount paid remains as credit in the client's favour, usable for other Busport Tours services within the following 12 months, subject to availability and current rates. Advances or deposits are non-refundable.
• Between 15 and 29 calendar days before: a cancellation charge of 30% of the total value of the contracted services applies.
• Between 7 and 14 calendar days before: a cancellation charge of 50% of the total value applies.
• Less than 7 calendar days, or no-show: a charge of up to 100% of the value of the services applies, taking into account commitments already made with suppliers and costs incurred.

Important:where the cancellation involves services contracted with third parties (hotels, tour operators, restaurants, event venues or other suppliers), those suppliers' policies may apply and will prevail when more restrictive.

Refunds

If an activity cannot take place due to adverse weather or other circumstances that compromise the safety of participants, Busport Tours will assess rescheduling it or arranging the corresponding refund, in line with applicable policies and the terms of the suppliers involved.

We are not liable for the inability to provide services when this is due to force majeure — armed conflict, acts of terrorism, natural disasters, health emergencies, strikes, protests, government restrictions, road closures or other events beyond our control. In such cases, refunds are subject to supplier policies and to costs actually recoverable.

No refunds or compensation apply for services not used, in whole or in part, by the decision of the client, abandonment of the programme, late arrivals, early departures or any circumstance attributable to the client once the service has begun.

General terms

1. Acceptance of terms. Confirming a booking, paying in full or in part, or accepting a commercial proposal implies knowledge and acceptance of these policies.
2. Rates. These correspond to the services detailed in the proposal and are valid only for the period indicated. Changes to the itinerary, number of participants, dates, schedules or services may result in a price adjustment.
3. Availability. All bookings are subject to availability at the time of confirmation. Busport Tours may substitute suppliers, vehicles, hotels or services with others of equal or higher category when operational circumstances require it.
4. Schedules and punctuality. The client must be at the agreed place and time. Delays may affect the itinerary and generate additional costs payable by the client.
5. Amendments. These must be requested in writing and are subject to availability, acceptance and, where applicable, the policies of the suppliers involved.
6. Client responsibility. The client must provide accurate and complete information and hold the documentation required to travel or take part: identity documents, passports, visas, permits for minors, vaccination certificates or other requirements set by the competent authorities.
7. Busport Tours responsibility. We act with due diligence in organising and providing the contracted services. However, we are not liable for delays, changes or cancellations caused by third parties, competent authorities or force majeure beyond our control.
8. Client conduct. Busport Tours may suspend or terminate a service where the conduct of the client poses a risk to the safety, order or wellbeing of other participants, staff or suppliers, without any right to a refund.
9. Personal belongings. The client is responsible for their belongings during the provision of services.

Questions about these terms? Write to us on WhatsApp or through the contact form.